Security and Privacy

Security & Privacy Policy

This privacy policy sets out how Marine Warehouse Pty Ltd (“we”) use and protect any information that you provide when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information through which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

This policy may change from time to time. If you ever have any concerns about your privacy you should check this page to ensure that you are aware of any changes.

We may collect the following information:
  • your name
  • contact information (including email address)
  • demographic information (such as postcode, preferences and interests) and
  • other information relevant to customer surveys and/or offers.
What we do with the information we gather

We need this information to process and fulfill your orders, understand your needs and provide you with a better service, for example:

  • processing your orders
  • delivering your orders and
  • improving our products and services.

You will only be contacted for marketing purposes if you sign up to receive our newsletter and marketing communications. Otherwise, all email communication will be limited (e.g. to discuss an order, or request your assistance in a survey or research exercise).


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures including substantial firewalls to safeguard and secure the information we collect online.

Marine Warehouse uses a SSL secured payment gateway from ANZ and Paypal to ensure that your credit card details are safe. We do not store credit card information. We securely submit credit card information to our bank for processing.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. If you agree, the file is added and the cookie helps analyse web traffic or lets a web application know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used on our website. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, at an aggregate level.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However this may prevent you from taking full advantage of the website.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. If you have any specific concerns or requests, please email us at [email protected]

We will not sell, distribute or lease your personal information to third parties, unless we are required by law to do so.

We may use your personal information to send you promotional information from Marine Warehouse which we think you may find interesting.

You may request details of personal information that we hold about you by emailing us.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any incorrect information.