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Shipping FAQ

Shipping FAQ

Q: Do you ship on public holidays?

Our shipping providers do not work on public holidays. This means we do not ship parcels on Australian or Queensland public holidays. 

Very few shipping providers operate on the weekends and we do not ship orders on weekends.

Marine Warehouse is open Monday to Friday from 8am to 5pm.

Due to the increased chance of loss of goods, we do not ship goods between 25 December of one year and 2 January of the next year.

 

Q: How much does shipping cost?

The cost to ship orders depends on your location and which products you have selected.  

You can select standard shipping which usually takes 4-5 days or express shipping which usually takes 2-3 days. 

The shipping amount is calculated for your postcode with reference to specific product size and quantity.  The calculated cost will be shown at the checkout.  

Due to distance or a lack of shipping providers, some regional areas may take longer to ship to, and incur higher shipping charges than for other regions.

 

Q: Can I come and collect my order from your store?

Unfortunately no, we are not able to offer a collection service at our Brisbane warehouse.

 

Q: Special shipping requirements

If you have special circumstances that may affect the delivery of products you must notify us of these details via email at [email protected].  We will communicate with you in an attempt to organise an appropriate delivery for you. Some delivery locations are not easily found, accessible, or clearly identified or marked.  Some remote locations are only serviced via depots.  Shipping charges may vary.

 

Q: Do you ship internationally?

We do ship to a large range of countries around the world, however in general we do not ship to the USA or Europe. 

If there is a product that you desperately need and cannot find, then please contact us at [email protected]  and we will endeavour to assist you. 

International freight charges are displayed at the checkout.

Please note that you may be required to pay import taxes and duties on your order, depending on the laws and regulations in your country, so you'll need to make enquires with your own Customs authorities about this. Please note that we are legally required to accurately describe the value and contents of any parcels we send internationally, so we cannot and will not falsify the details on these forms (e.g. claim they are of a lower value or mark the product as a gift).